A woman says she is using TikTok as a last resort after she was "scammed" by a Sandals resort and had to pay way more for a couple's massage than she had anticipated.
Alex Robinson (@alexx_robinson) says that when she stayed at a Sandals resort with her husband, they booked a couples massage for $340. During their stay, they only had one massage. Robinson then shows a screenshot of the banking statement attached to her husband's card, showing they had been charged for the massage twice. Another $680 was reportedly charged to Robinson's card as that was the card on file — "Now we're paying for four couples massages, enough for eight people," she says.
Robison says the charges couldn't be reversed at the resort. The employees reportedly suggested they call customer service.
According to Robinson, she's been disputing the charges for five months. She claims she tried to work it out with her credit card company but "Sandals lied and said the charges were for the cost of the stay" and not the over-charge for the massages.
@alexx_robinson How my @Sandals Resorts vacation ended in thousands of dollars of unauthorized charges #lawyertiktok #sandalsresorts #fraudulent ♬ original sound - Alex Robinson
Since being posted on May 11, the video received over 363,000 views and over 27,000 likes. The comments section rallied behind Robinson, with many people saying they canceled their stay at the resort and others urging Sandals to refund the creator.
"Thank you for posting because I was going to book with @Sandals Resorts. Not anymore," one comment said. The creator responded, saying, "It ruined my whole experience bc all that time I spent relaxing is being reversed with all this damn stress."
Another person said, "I was going to go next month, I just cancelled my booking. We are a party of 8, so we are all changing hotels."
The Daily Dot reached out to the creator for comment via TikTok comment and Sandals resort via their media contact.
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